F.A.Q.

Frequently Asked Questions

Read on for answers to some of our frequently asked questions. As always, you can also reach out using our live chat!

General Store Questions

1. What do I need to bring to shop at Harborside?

Just bring a valid government-issued photo ID showing you’re 21 or older—or 18 with a valid medical card—and you’re good to go!

2. Do you accept out-of-state or international IDs?

Yes we do! We accept valid IDs from all U.S. states as well as passports or official identification cards from other countries.

3. Do you have parking available?

Yes! All Harborside locations offer on-site parking for your convenience.

4. Are pets allowed in the store?

Yes! We’re pet friendly. Well‑behaved pets are welcome as long as they’re on a leash or in a carrier.

5. Can I shop in-store without placing an online order first?

Of course! Walk‑ins are always welcome during regular business hours.

6. What are your store hours and locations?

Oakland (1840 Embarcadero): Daily 8 AM–9 PM
San Leandro (1965 Marina Blvd): Daily 8 AM–9 PM
San Jose (1365 N 10th St): Daily 8 AM–9 PM
San Francisco (768 Stanyan St): Daily 7 AM–10 PM

7. Can someone else pick up my order?

Not at this time. Only the person who placed the order can pick it up, with valid ID.

8. Are your products lab tested?

Absolutely. Every cannabis product we carry is tested and meets California’s strict safety standards.

9. Can someone help me choose the right product?

Yes! Our friendly, knowledgeable budtenders are here to help you find the perfect product for your needs.

Payment and Discount

10. Do you accept credit or debit cards?

Yes! Harborside accepts debit cards and cash. We also offer AeroPay for secure, cashless payments.

11. Do I need to go to the bank to withdraw cash?

Nope—each location has an ATM on site.

12. What is your first-time customer discount?

First-time customers receive 30% off their first purchase, whether online or in-store.

13. Do veterans, students, teachers, WISDOM recipients, or seniors get a discount?

Yes! Veterans, students, teachers, and WISDOM recipients receive 20% off daily. Seniors (60+) receive 30% off every Sunday.

Delivery and Pickup

14. Do you have Early Bird or Nightcrawler specials?

Yes! Early Bird is 30% off before 10 AM. Nightcrawler is 30% off from 9 PM to 10 PM.

15. Is there an order minimum for delivery?

Yes. Minimums range from $25 to $75 depending on location. Check your store’s menu for details.

16. How do I place a delivery or pickup order?

Visit shopharborside.com, select your store, browse the menu, and check out.

17. When will my pickup order be ready?

Pickup orders are usually ready in 15 to 30 minutes. You’ll get a notification when it’s ready.

18. How will I know my delivery is on the way?

You’ll get a text, email, or phone call. Some stores also offer tracking links.

19. Can I change my delivery time after ordering?

Call the store immediately—if your order hasn’t gone out, we’ll do our best to update it.

20. What if I entered the wrong delivery address?

21. What happens if an item I ordered is out of stock?

We’ll call to offer a substitution. If we can’t reach you, we’ll remove the item and send the rest.

22. Can I cancel or update my order?

Yes—just call the store before dispatch and we’ll assist you.

23. Do I need to go inside for pickup orders?

Yes. Bring your ID and check in. Some locations offer curbside—call ahead to confirm.

24. Can I place multiple delivery or pickup orders in one day?

Yes, as long as it’s within your state’s purchase limits.

25. I haven’t received a call or message about my order. What should I do?

Call the store or visit shopharborside.com/contact-us/ and we’ll help you right away.

Loyalty and Store Credit

26. How do I sign up?

27. Do you have a loyalty program?

Yes! Stash Rewards lets you earn points with every purchase. Redeem points for discounts or penny products.

28. How do I check my loyalty points?

Go to https://1248.w.alpineiq.com/a/login or ask a budtender in-store.

29. Can I use loyalty points online?

Yes, just make sure your online and in-store profiles match (same phone/email).

30. I received store credit. Where can I see it?

Store credit is tracked in your account. Ask a budtender to apply it at checkout.

31. What’s the difference between the loyalty program and the membership card?

Stash Rewards is free—you earn points and redeem them for savings. The membership card is paid and gives you 40% off every purchase.

32. Can I use my membership or Stash Rewards at both Harborside and Urbn Leaf?

Yes! Harborside and Urbn Leaf are part of the same company. Memberships and Stash Rewards are fully linked—you can earn and redeem at any location across both brands.

Membership Program

33. What is the Harborside Membership?

It’s a paid program that gives you 40% off every purchase. Options include:

3 months for $49
6 months for $79
12 months for $129

34. Can I still shop without a membership?

Absolutely. Everyone is welcome and we always have great deals available.

35. How do I access my membership discount?

Online orders: we’ll apply it manually.
In-store: it applies automatically—it’s tied to your profile.

We Make it Right

36. Are you hiring?

Yes! Explore careers at shopharborside.com/careers/ or urbnleaf.com/careers/

37. What is your return policy?

Cannabis sales are final per California law, but if you got the wrong item or something defective, we’ll make it right. See: shopharborside.com/we-make-it-right-policy/

38. What should I do if I receive a faulty product?

Bring it back and speak with a team member—we’ll handle it for you.

39. I bought something I didn’t mean to. Can I return it?

We can’t offer returns due to preference, but let us know—we’ll do our best to make it right.

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